Ensuring continuous operation of your perimeter security products

B&B ARMR Services Group provides around-the-clock technical support, services and maintenance for anti-terrorist vehicle barriers, gates and parking control products used in perimeter security systems at government and commercial facilities worldwide.

The Field Services Team supports nationwide security product installations, 24x7 preventative maintenance and service efforts for a variety of barrier and perimeter security systems developed and manufactured by B&B ARMR and other companies in the security products market.

The Services Group offers multiple levels of customer service, including Platinum 24x7 services, which ensures an emergency response within three hours.

The Technical Support Team provides training and on-line support for B&B-ARMR’s channel partners to assist them in installation, commissioning and troubleshooting. This team is also tasked with application programming for custom projects.

The services of this group are available on a standard hourly base as well as priority contract service. Each team carries a supply of commonly used parts for emergency service. Additional parts are available at two inventory locations and may be couriered in for next day service.

The services of this team are available under GSA schedule.

Maintenance Contracts

Signature Priority Maintenance & Service

Includes monthly and annual preventative maintenance as well as unlimited priority service calls, including parts and labor, with a priority response time of 4 hours or less.

Priority Maintenance & Service

Includes monthly and annual preventative maintenance as well as unlimited priority service calls, including parts and labor, with a priority response time of 6 hours or less.

Standard Maintenance & Service

Includes monthly and annual preventative maintenance. Service calls are billed based on time and materials with a response time of 8 hours.